Don't give a zero rating if you can't get to a region This is just rude and assumptive. Maybe they're having a technical glitch they don't even know about yet and you discovered it. Maybe you're having a technical problem you don't know about. Send a kind check in. "Hey I'd love to go to your region but it's not working for me. Do you need to restart?" But don't rate it down. It could still be an amazing place after all is resolved.